Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Active Athlete Shop Frequently Asked Questions (FAQ). Here you will find answers to some of the most common questions about our products, ordering process, delivery and more.

1. How do I place an order at Active Athlete Shop?

• You can place an order by simply adding the desired product to your shopping cart and completing the checkout process via our website.

2. What are the payment methods you accept?

• We accept payments via credit card, PayPal, iDEA and bank transfer.

3. How long will it take for my order to be delivered?

• Delivery time varies depending on your location and the shipping method selected. In most cases your order will be delivered within 2 weeks.

4. Can I track my order?

• Yes, once your order has shipped, you will receive a tracking number so you can track the status of your shipment.

5. What if I am not satisfied with my purchase?

• We strive for your complete satisfaction at Active Athlete Shop. If you are not satisfied with your purchase, you can return the product within 14 days for a full refund.

6. Do you offer a warranty on your products?

• Yes, we offer a warranty on all our products. If you have a problem with a product, please contact us and we will do our best to resolve it for you.

7. How can I contact Active Athlete Shop customer service?

• You can contact our customer service via email or live chat. Our contact details can be found on our website under the customer service page.

Do you have any other questions? Do not hesitate to contact our customer service. We are ready to help you!